Al Imtiaz always strives to offer the best possible service to our clients at all times, however, should you have a complaint or were unhappy with the service provided, please follow the following procedure.
To file a complaint, please fill the Complaints Form and send it.
By email: [email protected]
or by post to the company, address at: (P.O. Box 29050,
Safat 13151 Kuwait).
Attention: Head of Clients Complaints Unit
or Call Customer Complaints 22301313 / 22301314
or In person to the department concerned with receiving and
handling client complaints (Al-Dhow Tower – 9
If the complaint is submitted in person, the client shall
receive a copy of the complaint form along with an initial/
stamp of the recipient and date of receipt.